Customer Communication
communicationmessagingnotificationsretail
Description
Multi-channel communication system to keep customers informed about orders, payments, and promotions.
Channels
| Name | Description |
|---|---|
| SMS | Instant SMS for urgent, time-sensitive alerts. |
| Detailed emails for confirmations, reports, and notices. | |
| Push Notifications | Real-time app notifications for mobile users. |
| Announcements | Portal announcements visible to all users. |
Auto Triggered
| Event | Recipient | Channel |
|---|---|---|
| Order Confirmed | Customer | SMS + App |
| Payment Received | Customer | SMS |
| Loyalty Points Earned | Customer | SMS + App |
| Promotional Offer | All Customers | SMS + Email |
| Low Stock Restock Alert | Customer (wishlist) |
Sending Custom Message
- Go to Communication > Send Message
- Select Recipients (Customer, Segment, or All)
- Choose Channel (SMS, Email, or Both)
- Compose message using templates or custom text
- Preview and send
- Track delivery status in Communication > History
Templates
Create reusable templates for common messages. Use variables for personalization, e.g. {name} and {amount}.