Description
Quick answers to the most common questions about ScomsERP Hospitality.
General
| Question | Answer |
|---|
| What is ScomsERP Hospitality? | ScomsERP Hospitality is a cloud-based platform that connects front desk, bookings, housekeeping, and restaurant operations across single or multi-property setups. |
| Who can use it? | ScomsERP Hospitality is suitable for hotels, resorts, guest houses, restaurants, and cafes — single properties or multi-property groups. |
| Is my data secure? | Yes. ScomsERP uses AES-256 encryption, SSL certificates, role-based access control, and automated backups. Data is stored in secure cloud servers with 99.9% uptime guarantee. |
Technical
| Question | Answer |
|---|
| Do I need to install anything? | No. ScomsERP is a web-based application accessible through any modern browser. You can also install it as a PWA for app-like experience on mobile and desktop. |
| Can I access it offline? | Partially. The PWA caches some data for offline viewing. However, data entry and real-time features require an internet connection. |
| Does it work on mobile? | Yes. ScomsERP is fully responsive and works on all devices. There is also a dedicated mobile app for Android and iOS with additional features like push notifications. |
Billing
| Question | Answer |
|---|
| How is it priced? | Pricing is based on the number of properties or rooms and selected modules. Contact Quantum Infosys for a customized quote. |
| Is there a free trial? | Yes. A 30-day free trial is available with full feature access. No credit card required. |
| What payment methods are accepted? | We accept bank transfer, eSewa, Khalti, and cheque payments. Annual subscriptions receive a discount. |
Support
| Question | Answer |
|---|
| How do I get training? | Quantum Infosys provides on-site training, online webinars, video tutorials, and documentation. Training is included with enterprise plans. |
| What if I need custom features? | Custom development is available for enterprise clients. Contact our team to discuss your specific requirements. |
| How often is the system updated? | Major updates are released quarterly. Security patches and minor improvements are deployed as needed. All updates are free for active subscribers. |
