Payroll & HR
Leave Request Status Not Updating
Problem: An employee submitted a leave request, but its status stays "Pending" after the manager approved it.
Possible Causes
Approved by the wrong approver in a multi-level approval chain.
Manager approved from a mobile notification that didn’t sync.
Leave policy requires a second-level approval that hasn’t happened yet.
Browser cache showing a stale status.
Solution
Check Leave → Approval Chain to see which approval level is still pending.
Ask the manager to confirm the approval from the web app directly.
Check if the leave type requires HR or department-head co-approval.
Refresh the page.
Error Message | Resolution |
|---|---|
Status stuck on "Pending" after one approval | Check the approval chain — some leave types need more than one approver. |
Approved leave not reflected in attendance | Allow a few minutes for the leave-to-attendance sync, then refresh. |
Tip: Check the full approval chain before assuming a request is stuck — most "stuck" requests are just waiting on a second approver.
Frequently Asked Questions
Can an approved leave request be cancelled?
Yes, the employee or an HR admin can cancel it from Leave → My Requests, subject to your company’s leave policy.
- leave
- approval
- hr
- corporate