Payroll & HR
Employee Record Missing After Onboarding
Problem: A newly onboarded employee doesn’t appear in the employee directory or payroll run.
Possible Causes
Onboarding form was saved as a draft and never submitted for approval.
Employee was added to the wrong department/branch filter view.
Approval from HR admin is still pending.
Employee’s start date is in the future, hiding them from the current payroll cycle.
Solution
Check HR → Onboarding → Drafts for an unsubmitted form.
Clear department/branch filters in the employee directory.
Check HR → Pending Approvals.
Confirm the employee’s start date — future-dated employees appear once that date arrives.
Error Message | Resolution |
|---|---|
Employee not in payroll run | Check their start date falls within the current payroll period. |
Record shows "Pending Approval" | An HR admin needs to approve it from HR → Pending Approvals. |
Tip: Submit onboarding forms immediately rather than saving as draft — drafts are invisible outside HR.
Frequently Asked Questions
Can an employee start using the system before HR approval?
No — login access is only granted once the onboarding record is approved.
- employee
- hr
- record
- corporate