Back to Help Centre

Inventory

Barcode Labels Not Printing

Problem: Clicking "Print Labels" doesn’t produce any output, or the labels print blank.

Possible Causes

  • Label printer isn’t selected as the default printer in the browser’s print dialog.

  • Label template size doesn’t match the physical label roll loaded in the printer.

  • Browser pop-up blocker is preventing the print preview window from opening.

  • Barcode font failed to load (rare, usually on first use after an update).

Solution

  1. In the print dialog, explicitly select your label printer instead of the default.

  2. Go to Inventory → Label Templates and match the template size to your label roll (e.g., 40mm x 30mm).

  3. Allow pop-ups for this site in your browser settings.

  4. Refresh the page and try printing a single label again.

Error Message

Resolution

Blank labels

Check the template size matches the label roll — mismatched sizes often print off the edge.

Nothing happens on click

Check the browser’s pop-up blocker icon in the address bar.

Tip: Print a single test label after loading a new roll before printing a full batch.

Frequently Asked Questions

Can I print labels for multiple products at once?

Yes — select multiple products in Inventory → Products and choose "Print Labels" from the bulk actions menu.

  • barcode
  • label
  • printer
  • pos