Bookings & Front Desk
New Booking Not Showing on Calendar
Problem: A reservation was just created but doesn’t appear on the front-desk calendar.
Possible Causes
The booking was created for the wrong property (in a multi-property setup).
Calendar view is filtered to a date range that excludes the check-in date.
Room type filter is hiding the room the booking was made for.
Browser cached an older version of the calendar.
Solution
Confirm the correct property is selected at the top of the calendar.
Clear the date filter or navigate to the booking’s check-in month.
Reset room type filters to "All Room Types".
Refresh the page — the calendar refetches live data on load.
Error Message | Resolution |
|---|---|
Booking shows in Reservations list but not calendar | Check the property and room-type filters on the calendar view. |
Double-booking warning on a room that looks free | Check for an unconfirmed hold — holds block the room until they expire or are released. |
Tip: When booking across multiple properties, always double-check the property selector before creating a reservation.
Frequently Asked Questions
How long does an unconfirmed hold block a room?
By default, 30 minutes — configurable in Settings → Booking Rules.
- booking
- calendar
- reservation