POS & Sales
POS Checkout Screen Freezing
Problem: The checkout/billing screen stops responding while scanning items or applying a discount.
Possible Causes
Too many items held in an unfinished cart for too long.
Barcode scanner sending duplicate/garbled input.
Browser tab has been open for several hours without a refresh.
Slow internet connection during a price sync.
Solution
Refresh the POS tab — held cart items are auto-saved as a draft.
Rescan the last few items individually instead of using the scanner in rapid-fire mode.
Close unused browser tabs to free up memory.
Check Settings → System Requirements if this happens repeatedly on the same device.
Error Message | Resolution |
|---|---|
Cart not responding to scans | Refresh the tab; the draft cart is restored automatically. |
"Sync in progress" stuck | Wait 10 seconds — if it persists, check your internet connection. |
Tip: Restart the POS terminal at the start of every shift rather than leaving the tab open for days.
Frequently Asked Questions
Will I lose the cart if I refresh?
No. ScomsERP Retail POS auto-saves an in-progress cart as a draft every few seconds, so refreshing restores it.
- pos
- checkout
- billing
- freeze