Appointments
Appointment Not Showing on Doctor’s Schedule
Problem: An appointment was booked but doesn’t appear on the assigned doctor’s calendar.
Possible Causes
Appointment was booked under the wrong doctor or department.
Doctor’s calendar view is filtered to a different date or department.
Appointment is still "Pending Confirmation" and hidden from the confirmed schedule view.
Time zone mismatch between the booking and the calendar display.
Solution
Open the appointment record and confirm the assigned doctor and department.
Reset the calendar’s date and department filters.
Check Appointments → Pending for unconfirmed bookings.
Verify facility time zone settings under Settings → Organization Details.
Error Message | Resolution |
|---|---|
Appointment shows for wrong doctor | Reassign it from Appointments → Edit → Doctor. |
Appointment disappeared after rescheduling | Check the new date/time — rescheduling moves it, it doesn’t duplicate it. |
Tip: Confirm pending appointments promptly — unconfirmed bookings don’t show on the doctor’s live schedule.
Frequently Asked Questions
Can a patient book directly into a doctor’s calendar?
Only if online booking is enabled for that doctor in Settings → Appointments → Online Booking.
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